By choosing a product from B&G, you automatically qualify for standard warranty support, which offers two years of protection on products which fail to meet the high manufacturing standards.*
In addition to this, there is a global service network of specialists on hand to provide service for the duration of your product warranty.For technical queries regarding B&G Yachting products, there are a whole array of features available on the B&G website including self help sections, Frequently Asked Questions and email support.
Customer care lines are all part of the standard B&G service, technical experts are available to help offering product information, technical assistance and warranty support – they will even ensure that faulty products are replaced and returned to you within 7 working days.
As well as these standard warranty features, B&G has now expanded its service offerings with the amazing Advantage Program, which is free to join and available to all B&G customers, offering the most comprehensive marine electronic service level available today.
An alternative to traditional swap and repair programs, the 5-Year Advantage provides you with a fast and flexible service.
In the unlikely event of failure within the first five years since purchasing a new product, the program guarantees that you will have the option to upgrade to the latest model technology at a discount price.
In addition, the 5-Year Advantage allows the extension of upgrade discount to complementary components when replacing a faulty product. This includes items such as displays, radar, sounders and autopilots that comprise your overall system.
Pricing for the options varies if the faulty product is still covered under warranty or if the faulty product is out of warranty, but still covered under the remaining service period.
The OnBoard Advantage Program provides you with the option to receive warranty service by a Certified Dealer onboard your vessel for the first 2 years.
Systems valued over $2,500 USD qualify when they have been installed or signed-off by a Certified Dealer, or installed by an authorised factory, and are still under warranty. Select limits apply to labour and travel related costs as detailed by the program guidelines. Refer to the Warranty Policy for further details
One free year of extended product warranty protection, including OnBoard tech support.
The +1 Advantage Program extends the customer's B&G product warranty and OnBoard Advantage support from two to three years with Certified Dealer installation, and product registration within 90 days after installation, on systems valued at $2,500 USD or more.
The 24 Swap Advantage ensures that if a qualifying product is identified as defective within the first year of warranty, you will be shipped a replacement product within 1 business day.
The products currently eligible for the 24 Swap Advantage include B&G Zeus navigation system and WTP3.
Products covered under this program will change from time to time, so keep an eye on the support section of the B&G website.
* country/territory dependent
Exceptional service, unbeatable product knowledge and utmost professionalism – installations and information you can trust.
Certified Dealers within the Advantage Program have the highest levels of product knowledge, installation ability and technical proficiency, allowing you to be safe in the knowledge that your brand new B&G products are ready for action whenever you are.
Designated as a B&G marine electronics authority, Certified Dealers gain accreditation after completing extensive training.